Executive Support

Audio Conferencing Help

In-depth online support is available through the Audio Conferencing Guide. You can also access the help guide once you have logged into the Live Manager by clicking the "Help" button located at the top right of the page.

If you do not find an answer to your question, please call 1-866-497-5033 (within the U.S.) or 1-514-985-1733 (worldwide). For in-conference help, dial *0.

Start a Conference

To start a reservationless audio conference by phone:

  1. Dial the Access Number:
    US Toll: 647.723.6919
    US and Canada Toll-Free: 800.914.8405
    View List of Global Access Numbers
  2. Enter your 6 digit access code.
  3. Enter your passcode. (Your passcode was sent to you via email at signup.)
List of In-Call Touchtone Commands

Web Conferencing Help

For web conferencing help, login and click on support. Next, click on the link to visit the Web Conferencing Guide.
To start an audio and/or web conference through the web interface:

  1. Log into your account.
  2. Choose "Launch Live Manager.
  3. Choose "Start a Conference".

Account & Billing Help

Accounts are automatically billed to the credit card on file based on the prearranged minimum balance required to keep in good standing. A $50 active deposit is reserved per subscription.

· All charges billed are viewable online in the reporting section of your account management. View a pricing list of all our services. · For Account & Billing Help, please call 1-866-497-5033, or email us at support@conferencecalls.com. If you are calling from outside the continental U.S., please view our additional contact numbers.

General Questions

For general conferencing questions, please view Executive Conferencing 101.